Refund policy
RETURN & REFUND POLICY
Last updated: July 30, 2026
At Lulovi Pets, customer satisfaction is our priority.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
• Be unused and in its original condition.
• Be in its original packaging.
• Include all accessories.
• Include proof of purchase.
Return Process
Before returning any item, please contact us at:
lulovipets@gmail.com
Returns sent without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
lulovipets@gmail.com
Include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
• Gift cards
• Personalized or customized products
• Products damaged due to misuse
• Items returned without prior authorization
Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original product (if eligible) and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Depending on your bank or credit card provider, additional processing time may apply.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: lulovipets@gmail.com
Website: https://lulovipets.com